What we collect
We may collect your name, contact details, service address, project notes, appointment preferences, and messages you send through the website.
Privacy and trust
Privacy Policy
Émond Home Group respects the information you share when you ask about a service, arrange a visit, or work with our team in Baie-Comeau. This page explains what we collect, why we use it, and the choices available to you.
Clear answers. Practical choices.
01
Why we collect
02
How we use it
03
How we protect it
04
Your choices
The essentials
Information should stay useful and easy to understand.
The sections below outline the main rules for website visitors, customers, and people who contact Émond Home Group.
Why we use it
Your information helps us respond to requests, prepare service details, schedule work, process account records, and improve the website.
Your consent
We ask for consent where required and explain the purpose before collecting information. You can withdraw consent subject to legal or service limits.
Service providers
Trusted providers may handle tools such as hosting, email, scheduling, payment processing, or website security under appropriate safeguards.
Retention
We keep information only as long as needed for the stated purpose, a customer relationship, legal duties, dispute handling, or record keeping.
Protection
Administrative, technical, and physical safeguards help reduce the risk of loss, misuse, unauthorized access, alteration, or disclosure.
A
Access your information
B
Request a correction
C
Ask a privacy question
Legal framework
Built for Quebec customers.
Émond Home Group handles personal information in line with applicable Quebec privacy requirements, including Law 25, and with the principles of Canada's Personal Information Protection and Electronic Documents Act where it applies.
That means we identify purposes, limit collection, protect records, and make reasonable efforts to keep information accurate. Short version: your details have a purpose here.
Your control
You can ask what we hold.
Access
Ask for details about personal information under our control, how it is used, and the purposes for which it was collected.
Correction
Tell us when information is incomplete or inaccurate. We will review the request and update records where appropriate.
Complaint
Start with our privacy contact so we can review your concern. You may also contact the relevant privacy oversight authority in Quebec or Canada.
Privacy contact
Have a question?
Send enough detail for us to find the right record. Please avoid including sensitive information that is not needed for your request.