Terms and Conditions

1. Website use

The website provides general information about home and commercial services available in or near Baie-Comeau, Quebec. Content may change as services, scheduling practices, or local operating conditions change.

Do not use the site to submit harmful code, impersonate another person, interfere with site operation, or copy its content for a competing commercial purpose without permission.

2. Requests, estimates, and approval

A message, phone call, or online request is an enquiry. It does not reserve a time or create a contract until Émond Home Group confirms the appointment and the work details.

Any estimate is based on the information available at the time. The price may change when concealed conditions, damaged materials, unsafe access, permit needs, or customer-approved additions affect the work.

3. Customer responsibilities

Customers must provide safe access, disclose known hazards, secure valuables, and obtain permission from the property owner where required. Please move fragile items away from the work area before the scheduled visit.

• Keep children and pets away from active work zones.
• Tell the service team about known plumbing, electrical, structural, or environmental concerns.
• Approve changes in writing when the original scope no longer matches the work requested.

4. Payment and cancellations

Payment timing and accepted methods are set out in the estimate, invoice, or work order. Taxes and approved extra work are handled as shown in those documents.

Contact Émond Home Group as soon as possible if you need to change an appointment. Weather, emergency calls, material availability, or unsafe site conditions may require a new time.

5. Work quality and warranties

Émond Home Group will carry out approved work with reasonable care and skill. Any written warranty applies only to the work and period described in the relevant estimate or invoice.

Warranty coverage may not apply where damage results from misuse, changes by another contractor, ordinary wear, neglected maintenance, customer-supplied materials, or conditions outside the agreed scope.

6. Delays, access, and outside events

Service timing can be affected by severe weather, supplier delays, utility interruptions, municipal requirements, emergencies, or conditions that make the site unsafe. We will communicate a practical next step when the timing changes.

Work may pause when continuing would risk injury, property damage, or a violation of a safety requirement.

7. Responsibility and limits

To the extent permitted by law, Émond Home Group is responsible for direct loss caused by its failure to provide the agreed service with reasonable care. The company is not responsible for losses caused by inaccurate customer information, pre-existing defects, inaccessible areas, or work performed by someone else.

Nothing in these terms limits liability or removes a consumer right where doing so would be unlawful under applicable Quebec or Canadian legislation.

8. Privacy and communications

Information sent through the website or during a service request is used to respond, schedule work, prepare estimates, issue invoices, and maintain service records. Please avoid sending sensitive information that is not needed for your request.

For privacy questions, contact Émond Home Group using the details below.

9. Governing law and updates

These terms are interpreted under the laws applicable in Quebec and Canada, subject to mandatory consumer protections. If a provision is found invalid, the remaining provisions continue to apply.

We may update this page when our services or legal obligations change. The version displayed when a service is confirmed is the version that applies to that booking, unless a written agreement says otherwise.